Shipping information

Shipping Policy

Thank you for visiting and shopping at our store. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are HANDMADE and produced within 1–4 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, please contact us via email or chat.

Shipping Rates & Delivery Estimates

We are proud to offer Free Worldwide Shipping to almost all destinations.

Standard Worldwide Shipping: FREE (excluding Turkey and Canada).
Turkey & Canada: Shipping rates for these regions are calculated and applied at checkout due to specific logistics requirements.
Fast Express Shipping: Available upon special request (5–10 business days via UPS).

We ship our products worldwide from our Polish stock or directly from our Manufacturing Department in Ukraine.

Note: We do not offer delivery to Military bases.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active via the link provided in the confirmation email.

Customs, Duties, and Taxes

STRYI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Our team provides all the shipping documents you need for fast and easy clearance at your request. Please feel free to contact us for any support regarding documentation.

Damages

If you received your order damaged, please contact us via email to file a claim within 2 days after final delivery. Please include photos of the damaged package and the items.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our [Return & Refund Policy] provides detailed information about options and procedures for returning your order.